Decision Intelligence for Complex Human Feedback
Vocilytics converts large volumes of unstructured text—citizen input, customer feedback, stakeholder responses—into prioritized, defensible intelligence for policy, operational, and strategic decision-making.
Built for environments where risk, accountability, and impact matter.
| Theme | Urgency | Churn Risk | Opportunity | Sentiment |
|---|---|---|---|---|
| API Integration Difficulties | High | Churn Rate72% | Opportunity25% | Sentiment18% |
| Poor Documentation | High | Churn Rate65% | Opportunity20% | Sentiment25% |
| Feature Request: Dark Mode | Medium | Churn Rate15% | Opportunity85% | Sentiment70% |
| Unexpected Pricing Charges | Medium | Churn Rate45% | Opportunity10% | Sentiment15% |
| Positive Feedback on UI | Low | Churn Rate5% | Opportunity90% | Sentiment95% |
Organizations today collect more qualitative feedback than they can realistically analyze—open-ended survey responses, complaints, reviews, public consultations, and social discourse.
The challenge is no longer collection. It's making defensible decisions from qualitative complexity.
- Manual review does not scale.
- Sentiment alone is insufficient.
- Leaders need prioritization, not summaries.
Beyond Analytics. Built for Decisions.
Vocilytics is not a sentiment tool or dashboard generator. It is a Qualitative Decision Intelligence (QDI) system designed to:
QDI Capability Pillars
Automatically identifies themes, sub-themes, and issue clusters across thousands or millions of text inputs.
Captures emotional tone, concern intensity, and narrative direction—without reducing complexity to a single score.
Ranks themes based on reputational risk, operational disruption, strategic relevance, and escalation urgency.
Every insight links back to source text, enabling auditability, review, and governance.
From Insight to Actionable Impact
Identify emerging issues before they escalate.
Ground decisions in lived experience and stakeholder voice.
Focus resources where qualitative signals show the highest impact.
Understand public and customer sentiment in context—not headlines.
Sector-Specific Applications
Analyze citizen feedback at scale, prioritize service delivery issues, and support transparent, evidence-based governance.
Understand beneficiary feedback across programs, detect systemic risks and unmet needs, and strengthen accountability.
Convert CX and VoC into strategic signals, identify brand and product risks early, and align qualitative insights with decisions.
Detect friction and churn drivers, identify product or service breakdowns, and inform roadmap and operational fixes.
Intelligence Delivery
Executive Overview, Theme Intelligence, Data Explorer, AI Search, and Action Tracker provide full transparency and control.
| Theme | Urgency | Mentions |
|---|---|---|
| API Integration Difficulties | High | 128 |
| Poor Documentation | High | 94 |
| Feature Request: Dark Mode | Medium | 210 |
| Unexpected Pricing Charges | Medium | 45 |
| Positive Feedback on UI | Low | 15 |