Decision Intelligence for Digital Platforms & E-commerce
Converting high-volume reviews, comments, and customer feedback into actionable product and operations intelligence.
Prioritize What Matters Most
For platforms managing millions of user interactions, the challenge is not collecting feedback, but prioritizing it. Vocilytics moves beyond simple sentiment to identify and score the issues that have the biggest impact on customer satisfaction, operations, and revenue.
From Raw Feedback to Actionable Intelligence
Go beyond word clouds. Automatically structure feedback to pinpoint specific product flaws, logistical failures, and emerging customer problems.
Focus on Decision Prioritization
Our QDI score ranks issues by urgency and impact, so your product and operations teams can focus on fixing what truly matters.
Use Cases
- Product quality & defect issue detection
- Logistics and fulfillment pain point analysis
- Trust, safety, and seller reputation risks
- Analysis of churn drivers and dissatisfaction
Outcomes
- Faster response to systemic product and service issues
- Improved product roadmap and operational decisions
- Reduced escalation of negative sentiment and churn
Example Intelligence: E-commerce
Vocilytics surfaces and prioritizes key themes from customer reviews and support tickets.
| Theme | Urgency | Mentions |
|---|---|---|
| Late Deliveries & Tracking Issues | High | 432 |
| Product Not As Described | High | 310 |
| Difficult Returns Process | Medium | 289 |
| Unexpected Shipping Costs | Medium | 154 |
| Positive Feedback on Packaging | Low | 88 |
QDI Trends
January - June 2024
New opportunities for product improvement identified
Reputation risk showing upward trend, needs attention.
Drive Smarter Product & Ops Decisions
See how Vocilytics helps leading digital platforms protect their brand and improve customer experience.
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