Decision Intelligence for Cities & Local Services
A system to help local governments prioritize operational issues using resident feedback, service requests, and civic complaints.
Connecting Feedback to Action
Vocilytics helps municipalities move from reactive responses to proactive, prioritized action by highlighting issues that impact operational urgency, resource allocation, and community trust.
Operational Urgency
Identify and score the urgency of service failures and infrastructure issues.
Resource Allocation
Focus maintenance, staff, and funding on the most pressing resident needs.
Community Trust
Improve service quality and demonstrate responsiveness to build public confidence.
Example Use Cases
Waste & sanitation complaints
Transit feedback analysis
Housing & by-law issue tracking
Emergency service reviews
Example Intelligence: Municipal Services
Vocilytics helps prioritize service delivery issues from 311 calls and resident reports.
| Theme | Urgency | Mentions |
|---|---|---|
| Missed Garbage Collections | High | 345 |
| Broken Playground Equipment | High | 123 |
| Bus Route Delays (Route 5) | Medium | 231 |
| Noise Complaints (Downtown) | Medium | 98 |
| Request for More Bike Lanes | Low | 155 |
QDI Trends
January - June 2024
New opportunities for product improvement identified
Reputation risk showing upward trend, needs attention.
Key Outcomes
- Faster issue resolution for residents
- Smarter, data-driven budget prioritization
- Reduced service backlogs and operational costs
Build a More Responsive Municipality
See how Vocilytics helps cities improve services by turning resident feedback into clear priorities.
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