Qualitative Decision Intelligence for Regulated Industries
Delivering compliance, risk management, and explainability for finance, healthcare, energy, and utilities.
Defensible Intelligence, Built for Compliance
In regulated environments, every decision requires justification. Vocilytics is designed to provide that assurance, transforming ambiguous qualitative feedback into a structured, auditable evidence base for compliance and risk management.
Compliance & Risk
Proactively identify and score compliance risks from customer complaints and feedback.
Explainable AI
Utilize a system with transparent scoring logic, avoiding "black box" AI that regulators question.
Audit-Ready Evidence
Maintain a clear, traceable link from every insight back to the original source data for easy validation.
Use Cases
- Analysis of patient or customer complaints
- Feedback monitoring for service reliability (e.g., utilities)
- Structuring feedback for regulatory submissions
- Incident and escalation root cause analysis
Outcomes
- Reduced compliance and regulatory risk
- Clear, defensible audit trails for all insights
- Improved regulator confidence and trust
Example Intelligence: Regulated Industries
Vocilytics identifies and scores risk signals from customer complaints and incident reports.
| Theme | Urgency | Mentions |
|---|---|---|
| Billing Dispute Escalations | High | 215 |
| Service Outage Complaints (Utility) | High | 128 |
| Adverse Event Reports (Healthcare) | Medium | 76 |
| Data Privacy Concerns | Medium | 150 |
| Positive Feedback on Staff (Finance) | Low | 99 |
QDI Trends
January - June 2024
New opportunities for product improvement identified
Reputation risk showing upward trend, needs attention.
Manage Risk with Confidence
Learn how our QDI platform helps regulated organizations meet their compliance obligations while improving service.
Request a Demo